RETURN AND REFUND POLICY

At Eishockeyforen.com, your satisfaction is our top priority. We strive to make the return and exchange process as seamless and convenient as possible. Please review our return policy for complete details.

1. Return Eligibility

  • Timeframe: Returns or exchanges are accepted within 30 days of receipt.
  • Condition: Products must be unused, in their original condition, with all tags, packaging, and accessories included. Items showing signs of use, damage, or alteration are not eligible for return.

2. How to Initiate a Return

  • Contact Us: Reach out via email at contact@eishockeyforen.com with your order number and details about the item(s) you wish to return.
  • Authorization: Upon approval, you will receive a Return Authorization Number (RAN) along with return instructions. Be sure to include the RAN in your shipment.

3. Return Shipping Guidelines

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a defect or our error. In such cases, a prepaid shipping label will be provided.
  • Secure Packaging: Package the item securely to prevent damage during transit. We recommend using a trackable shipping method, as we are not responsible for lost or delayed packages.

4. Refunds and Exchanges

  • Refunds: Once the returned item is inspected and approved, refunds will be processed within 7-10 business days and issued to the original payment method. Shipping fees are non-refundable.
  • Exchanges: Notify us during your initial contact if you prefer an exchange. Replacement items will be shipped after receiving and approving the returned product.

5. Handling Defective or Incorrect Items

  • Defective Products: If your item arrives damaged or defective, notify us immediately. We will provide a replacement, repair, or refund at no additional cost.
  • Incorrect Orders: For incorrect items, contact us within 7 days of receipt. We will guide you through the return process and dispatch the correct item promptly.

6. Non-Returnable Items

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.
  • Customized Products: Personalized or custom-made items are not eligible for return unless defective or incorrectly customized.

7. Need Assistance?

If you have any questions or require help with your return, our team is here to assist you:

At Eishockeyforen.com, we are dedicated to equipping hockey players with quality gear and exceptional service. Thank you for choosing us as your trusted source for hockey.